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Privacy Policy

Last updated: 12 September 2026

This Privacy Policy explains how RestaurantMart (“RestaurantMart”, “we”, “us”) collects, uses, and shares information when a restaurant, its staff, or a guest uses our QR-based ordering platform (the “Service”). By using the Service, you agree to the collection and use of information as described here.

1. Information we collect

Restaurant & staff accounts. When a restaurant signs up, we collect business details (restaurant name, branch addresses, tax/GST information where provided) and staff account details (name, email, role, password).

Guest ordering sessions. When a guest scans a table QR code, we collect the information needed to run that visit: a name and, optionally, a phone number, along with the items ordered, order status, and any review or rating left. Guests do not need to create an account — this data is tied to the table session, not a persistent profile.

Usage & device data. Like most web services, we automatically log technical information such as IP address, browser type, device type, and pages visited, for operating and securing the Service.

2. How we use information

  • To operate the ordering flow: taking orders, routing them to the kitchen, and updating status live.
  • To let staff manage menus, tables, orders, reviews, and notifications for their restaurant.
  • To send staff alerts (new order, bill request, help request), including push notifications where enabled.
  • To personalize what a guest sees during their visit — such as suggested or recommended dishes — based on that visit’s order activity and the restaurant’s menu data. This is limited to the current table session; we do not build a persistent profile of a guest across visits or restaurants.
  • To maintain and improve the Service, including diagnosing technical issues.
  • To communicate with restaurant accounts about their subscription, onboarding, or support requests.

3. Sharing & disclosure

We do not sell personal data. We share information only with:

  • Service providers who host our infrastructure or send push notifications on our behalf, under obligations to protect it.
  • The restaurant a guest is ordering from — a restaurant’s staff can see the orders, notes, and reviews placed at their own tables.
  • Authorities, where required by law or to protect the rights, safety, or property of RestaurantMart, our customers, or the public.
  • A successor entity, if RestaurantMart is involved in a merger, acquisition, or asset sale — with notice to affected restaurant accounts.

4. Data retention

Guest session data (name, phone, order history, reviews) is retained for as long as needed to support the restaurant’s operations and legal/tax record-keeping, after which it is deleted or anonymized. Restaurant and staff account data is retained for the life of the account and a reasonable period after closure for accounting and legal purposes.

5. Cookies & similar technologies

We use essential cookies/local storage to keep a guest’s table session and a manager’s login active. We do not use third-party advertising trackers on the guest ordering flow.

6. Security

We use industry-standard measures — including encrypted connections and access controls — to protect data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your choices

Guests can decline to provide a phone number where it is marked optional. Staff can update or remove their account details by contacting their restaurant’s manager or us directly. Anyone can request deletion of their personal data by contacting us at the email below, subject to legal retention requirements.

8. Children’s privacy

The Service is intended for restaurant staff and dine-in guests generally; it is not directed at children, and we do not knowingly collect personal data from children beyond what a guardian provides as part of placing an order at the table.

9. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date above.

10. Contact us

Questions about this policy or your data can be sent to admin@restromartapp.com.